Magic Parent Contract - Overall
Enrolment / Bookings / Absences
By sending you details to us through the portal, via email or on paper is serves as proof of your booking/changes
All bookings and changes through the portal are pending in our system, waiting for confirmation from the booking team.
Last minute bookings after 2pm, please call/text your centre, we cannot guarantee space/s for your child/ren without confirmation.
Booking/s cancelled up until Thursday 12 noon prior to the week in question will incur no fee.
Booking/s cancelled in the same week are charged at normal rate - Holiday Programme and ASC.
Public Holidays - through normal term (ASC) - charged at normal rate for your normal hours booked on that day as per booking history.
It is legislated by the government for WINZ entitlements to be paid out for Public Holidays.
Public Holidays - Holiday Charges - we will credit your invoice so there will be effectively no charge on the day
Fees / Subsidies / Collection
ASC fees are $7.20 per hour per child. Holiday Programme fees are 8am-3:30pm ($44), 8am-4:30pm ($48), 8am-5:45pm ($53).
If your child is collected after 5:45pm (Mac Bay ASC 6pm) a late fee of $2 per minute applies.
Late pick up fees are added after booked times at 0.12c/minute ($7.20/hr).
Fees will be charged on closed school days for any reason i.e snow days, teacher only days etc.
Due dates: (for normal fortnight invoices) are set at 1 week after the last day booked of that fortnight (set on the Wednesday after). (additional booking charges) due dates are set on the date booked.
Applying for a WINZ subsidy? It is your responsibility to hand subsidy forms to WINZ, we cannot hand forms in on your behalf.
The full price of care will apply for any period/s that subsidies are not paid out.
If your child is suspended from After School Care you will be charged full fees for the suspension period, up to the end of the week.
You will be given two week notification of changes to fees.
Credit Card payments, 2.7% of your invoice total will be added as a credit card surcharge.
Fortnightly invoices are created separately for Holiday Care & After School Care.
If your child arrives late due to other commitments, e.g. Drama class, we will charge as if they were normally attending from 3pm.
My child/ren has other commitments? We will need information as to the arrangement details and possible sign offs.
Debt Management. After 21 days after the due date you will be charged $10.00 and 12.5% of the outstanding balance. If invoices are not paid within 6 weeks after issued, you will be charge $150.00 debt collections fee and be referred to our Debt Collection Agency (we are always open to suggestion for payment plans, we can assist setting up a direct debit for you).
Other Important Points
It is your responsibility to be contactable during the hours of care and also being available to pick up your child at short notice.
If a person arrives to collect your child,whose name is not on the authorised list, we are obliged to keep your child in our care until you have been contacted for consent.
Programme policies are available in the programmes.
Concerns and/or complaints, email or phone the Business Leader, this is our procedure..
In the case of a serious accident involving your child, the staff will first contact emergency services and then check enrolment forms for any special information, and finally contact you. Depending on the situation, it may be necessary for one of our team to take your child to the nearest medical facility or administer first aid. By booking with Magic, the Programme Manager has permission to arrange any necessary urgent medical treatment at the client’s cost.
In emergencies or situations where your child needs to be collected from the programme urgently, please be available between programme hours to be able to collect your child within 20 minutes of the calling time.
In a civil emergency, the staff will remain at the centres until all children are collected wherever possible. We will inform parents of closed days, emergency operations via, radio, facebook and email wherever possible.
The programme has a detailed Child Protection policy, which includes the reporting of any suspected child abuse to Oranga Tamariki (formally Ministry for Vulnerable Children)
Please do not send sick children to our programmes, as we do not have the facilities to care for them. If a child becomes ill during programme hours, parents will be called and asked to collect them.
I give permission to Magic Childcare to transport my child as per Magic’s / MSD approved transport policy.
I consent to the one supervisor sessions policy being used at any programme my child attends.
Magic will ask for permission from you in the programme to take pictures and/or videos of your children for use on Facebook.
All care will be taken to provide supervision of children attending the programme in accordance with policies and procedures.
Magic staff and other children of the programme will not be liable for any loss or damage to personal property (by way of accident, injury, theft or otherwise) arising out of attendance at the programme.
Thank you for taking the time to understand Magic’s Terms and Conditions Contract.